Last order dates for Christmas: 11am Friday 19th December

Postage and packing

• Our delivery charges are fixed at £3.50 per order
• Your purchase will be sent to you via Royal Mail
• A signature may be required upon receipt of goods
• Please allow 3- 5 working days for delivery
• Each item will come in its own Warren James jewellery pouch free of charge
• Gift wrap can be purchased at an additional cost of £2.00. This consists of a crescent shaped box along with a crescent shaped tote bag & gift tag

We will be happy to exchange or refund your unworn, saleable purchase within 16 days.

Please use our Contact Us page to let us know that you wish to make a return before posting your goods back to us. We will send you further instructions upon receipt of your request.

• For combination purchases (e.g. buy one get one free or buy one get another item at a reduced price) you must return any ‘free’ or reduced price items for us to process an exchange or refund.
• Exclusions from our exchange policy are, specially ordered items and in the interest of hygiene and for your protection earrings and pierced Jewellery.
• Goods purchased from warrenjames.co.uk can only be exchanged or refunded by contacting us via this website.
• We are pleased to offer our exchange policy in addition to you legal rights.