Product code : SCHM633
The perfect gift for anyone celebrating their 18th birthday! Made from Real Sterling Silver and Crystals to add extra sparkle.
Helping to take care of your jewellery - some general guidelines and do's & don'ts
Charms with stones or colour do not immerse in water or clean with liquid jewellery cleaner.
Sterling silver is one of the precious metals with a cool stylish look. It is also a natural characteristic of silver to tarnish. To remove the tarnish clean with a specialist cleaning cloth or fluid.
Yellow gold is a precious metal with warmth and lustre. It can be kept clean and lustrous with a specialist cleaning cloth or fluid. Periodic specialist cleaning and polishing by your jeweller is also recommended.
White gold is a precious metal that is both beautiful and popular. The white lustre is enhanced by rhodium plating (rhodium is a member of the platinum family) which with general wear will fade over time. Therfore white gold requires a higher maintenance to retain its lustre. To restore the white lustre re-rhodium plating periodically is required. This specialist procedure can be carried out by your jeweller.
Unfortunately an item may sometimes go missing in the post. We are unable to process any claim for an item that has not been delivered unless 15 working days has passed since the date the item was dispatched. All claims must be made within 28 working days of the dispatch date (for your dispatch date check your ‘Dispatch Confirmation’ email).
Items purchased from our website may be exchanged within 16 days from the date of order by visiting one of our
branches (the date of your order will be found on your Invoice email or Delivery Note). Unfortunately, an exchange cannot be processed by post.
Please take the unworn and resaleable item and a copy of your Invoice to a branch of your choice where one of our Sales Advisors will gladly exchange the item to the same value or higher (if you choose to pay the difference), subject to availability. Please note that a refund cannot be processed at any of our branches.
Earrings & Pierced Jewellery
In the interest of hygiene and for the protection of all our customers, earrings and pierced jewellery are excluded from our exchange and refund policy. The exclusion arises from a Health and Safety perspective and is an international recommendation to prevent the spread of infections and disease. This exclusion is in the interest of and for the protection of all our customers.
We are unable to offer exchanges or refunds on personalised jewellery orders. This means that we cannot provide exchanges or refunds on items that have been specially altered or personalised for you in any way.
We are pleased to offer our Exchange Policy in addition to your statutory rights.
A refund can be processed providing that you request this within 16 days from the date of dispatch and the item is
unworn and in resaleable condition (for your dispatch date please check your ‘Dispatch Confirmation’
To request a refund:
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