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Exchange Policy | Refund Policy

WEBSITE EXCHANGE POLICY

Unworn resaleable item(s) purchased from our website may be exchanged at one of our stores within 28 days from the order date on your receipts.

For Christmas we've extended the period of time of our exchange policy to allow purchases made between 14th November and the 24th December to be returned up to the 21st January 2026.

Please take the unworn resaleable item and a copy of either your email receipt or delivery receipt to a store of your choice where we will gladly exchange the item to the same value or higher should you choose to pay the difference.

Unfortunately, exchanges cannot be processed by post.

Please note that a refund cannot be processed at any of our branches.

For combination purchases (e.g. buy one get one free or buy one get another item at a reduced price) you must return the free or reduced price items to enable an exchange to be processed.

EXCLUSIONS

Pierced Jewellery
In the interest of hygiene and for your protection, earrings and pierced jewellery are excluded from our Website Exchange policy.

Personalised Jewellery
We are unable to offer an exchange on a personalised jewellery order. This means that we cannot provide an exchange on any item that has been specially altered or personalised in any way.

Return Online Only
We are unable to offer an exchange on item(s) which are excluded from our Website Exchange policy. This is stated on the jewellery item description.

WEBSITE REFUND POLICY

Unworn resaleable item(s) purchased from our website may be refunded providing that you request this within 28 days from the date on the dispatch note email.

For Christmas we've extended the period of time of our refund policy to allow purchases made between 14th November and the 24th December to be returned up to the 21st January 2026.

To request a refund - Please note that a refund cannot be processed at any of our stores.

1. Sign In and visit our Contact Us page
2. Select ‘Request a Refund’ and choose the Order Number for the item you wish to return (for your Order Number please check Your Delivery Receipt)
3. Please advise the reason for the refund in the comments box
4. Instructions on how to return the item will be emailed to you within the next 48 hours.

For combination purchases (e.g. buy one get one free or buy one get another item at a reduced price) you must return the free or reduced price items to enable a refund to be processed.

Please note that you will be required to cover the cost of postage if you choose to return an item for a refund.

Any amount due will be refunded back onto the debit/credit card originally used. Please allow up to 5 working days for this process to complete.

In the event that we do not receive your returned item, we will ask you to provide the Proof of Postage receipt you obtained from the Post Office. We reserve the right to refuse a refund if you are unable to provide this Proof of Postage.

EXCLUSIONS

Pierced Jewellery
In the interest of hygiene and for your protection, earrings and pierced jewellery are excluded from our Website Refund policy.

Personalised Jewellery
We are unable to offer a refund on a personalised jewellery order. This means that we cannot provide a refund on any item that has been specially altered or personalised in any way. 

We aim to get  your jewellery to you as quickly as possible. All orders are shipped within 24-48 hours of the order being placed (except bespoke and personalised jewellery). And we will email you a Dispatch Confirmation email to confirm when it is on its way.   

UK Deliveries

Standard UK Delivery £3.95 (1 - 3 days)           
FREE when you spend over £59.          
Delivered by Royal Mail 24 - a signature may be required on receipt.                   

Special UK Delivery £7.95  (next working day)      
FREE when you spend over £300.   
Delivered by Royal Mail Special Delivery - a signature will be required on receipt.    
Delivery is on the next working day (Monday-Saturday, excluding public holidays) if your order is received by Midday (Monday-Friday) and delivered to mainland addresses in England, Wales and Scotland. Orders received by 8am Saturday will be delivered the following Monday.   
Excludes all personalised jewellery. 

International Delivery

European Countries £8.95                  
Rest of World £8.95                  
Delivered by Royal Mail and subject to Royal Mail International delivery timescale.

Boxes & Gift Bags                  
Are not added to Warren James prices, but for your special gifts may be purchased for just £3.90. Should you choose not to purchase, your jewellery will be sent to you in a Warren James jewellery wallet. Giving you the choice helps to protect the environment for future generations.

Unfortunately an item may sometimes go missing in the post. We are unable to investigate any item that has not been delivered unless 15 working days has passed since the date the item was dispatched. All claims must be made within 28 working days of the dispatch date (for your dispatch date check your Dispatch Confirmation email).

The 15 working day period before investigation and 28 working day deadline may be extended when normal delivery times are disrupted and delays beyond our control occur.

Please note that we cannot be liable for items where Royal Mail has confirmed delivery has been made to the address you supplied when placing the order.