Delivery Information

We aim to get  your jewellery to you as quickly as possible. All orders are shipped within 24-48 hours of the order being placed (except bespoke and personalised jewellery). And we will email you a Dispatch Confirmation email to confirm when it is on its way.   

UK Deliveries

Standard UK Delivery £3.95 (1 - 3 days)           
FREE when you spend over £59.          
Delivered by Royal Mail 24 - a signature may be required on receipt.                   

Special UK Delivery £7.95  (next working day)      
FREE when you spend over £300.   
Delivered by Royal Mail Special Delivery - a signature will be required on receipt.    
Delivery is on the next working day (Monday-Saturday, excluding public holidays) if your order is received by Midday (Monday-Friday) and delivered to mainland addresses in England, Wales and Scotland. Orders received by 8am Saturday will be delivered the following Monday.   
Excludes all personalised jewellery. 

International Delivery

European Countries £8.95                  
Rest of World £8.95                  
Delivered by Royal Mail and subject to Royal Mail International delivery timescale.

Boxes & Gift Bags                  
Are not added to Warren James prices, but for your special gifts may be purchased for just £3.90. Should you choose not to purchase, your jewellery will be sent to you in a Warren James jewellery wallet. Giving you the choice helps to protect the environment for future generations.

Unfortunately an item may sometimes go missing in the post. We are unable to investigate any item that has not been delivered unless 15 working days has passed since the date the item was dispatched. All claims must be made within 28 working days of the dispatch date (for your dispatch date check your Dispatch Confirmation email).

The 15 working day period before investigation and 28 working day deadline may be extended when normal delivery times are disrupted and delays beyond our control occur.

Please note that we cannot be liable for items where Royal Mail has confirmed delivery has been made to the address you supplied when placing the order.