We will do our absolute best to meet the stated delivery times but they cannot be guaranteed - this is subject to stock and courier availability and external factors beyond our control. If your purchase has not arrived within the expected time you should first check with your neighbour or your local Delivery Office.

Unfortunately an item may sometimes go missing in the post. We are unable to process any claim for an item that has not been delivered unless 10 working days has passed since the date the item was dispatched. All claims must be made within 28 working days of the dispatch date (for your dispatch date check your ‘Dispatch Confirmation’ email).