Exchange and Refund Policy

Branch Purchases

Any jewellery purchase made in a Warren James branch after 1st March 2020 may be returned up to 16 days after we re-open that branch, subject to the other conditions and exclusions below. Credit vouchers that have expired on/after 1st March 2020 may be redeemed up to 3 months after our branches re-open.

Exchange Policy | Refund Policy

WEBSITE EXCHANGE POLICY

Any unworn resaleable item purchased from our website may be exchanged at one of our branches within 16 days from the order date on your receipts.

Please take the unworn resaleable item and a copy of either your email receipt or delivery receipt to a branch of your choice where we will gladly exchange the item to the same value or higher should you choose to pay the difference.

Unfortunately, exchanges cannot be processed by post.

Please note that a refund cannot be processed at any of our branches.

For combination purchases (e.g. buy one get one free or buy one get another item at a reduced price) you must return the free or reduced price items to enable an exchange to be processed.

EXCLUSIONS

Pierced Jewellery
In the interest of hygiene and for your protection, earrings and pierced jewellery are excluded from our Website Exchange policy.


Personalised Jewellery
We are unable to offer an exchange on a personalised jewellery order. This means that we cannot provide an exchange on any item that has been specially altered or personalised in any way.

 

WEBSITE REFUND POLICY

Any unworn resaleable item purchased from our website may be refunded providing that you request this within 16 days from the date on the dispatch note email.

To request a refund - Please note that a refund cannot be processed at any of our branches.

  1. Sign In and visit our Contact Us page
  2. Select ‘Request a Refund’ and choose the Order Number for the item you wish to return (for your Order Number please check Your Delivery Receipt)
  3. Please advise the reason for the refund in the comments box
  4. Instructions on how to return the item will be emailed to you within the next 24 hours.

For combination purchases (e.g. buy one get one free or buy one get another item at a reduced price) you must return the free or reduced price items to enable a refund to be processed.

Please note that you will be required to cover the cost of postage if you choose to return an item for a refund.

Any amount due will be refunded back onto the debit/credit card originally used. Please allow up to 5 working days for this process to complete.

In the event that we do not receive your returned item, we will ask you to provide the Proof of Postage receipt you obtained from the Post Office. We reserve the right to refuse a refund if you are unable to provide this Proof of Postage.

EXCLUSIONS

Pierced Jewellery
In the interest of hygiene and for your protection, earrings and pierced jewellery are excluded from our Website Refund policy.


Personalised Jewellery
We are unable to offer a refund on a personalised jewellery order. This means that we cannot provide a refund on any item that has been specially altered or personalised in any way.