Terms and Conditions


Welcome to the Warren James website. By continuing to use this website you are indicating that you accept these terms and conditions of use. If you do not accept these terms and conditions, you must not use this site.

Please also read our privacy policy section regarding data protection and how we use the information you give us.

The website is intended for users in the United Kingdom only.

By using the website you are confirming that you are at least 18 years old, or, if you are under the age of 18, that you are accessing the website with the consent of your parent or guardian. We do not sell goods to children online, but we do sell children's goods for purchase by adults over the age of 18.

1) Definitions

In these terms and conditions the following terms shall have the following meanings:

"Us, us, We, we"
"Our, our"

Warren James (Jewellers) Limited (Company registration number 1432090). "Warren James" is a trading name of Warren James (Jewellers) Limited.

"You, you, Your, your"
"Our, our"
means the person using the website

2) Intellectual Property

  1. You acknowledge and will respect all such intellectual property rights we own or may own or those owned by a third party in the look and feel of the website and its contents including any sounds, music, text, graphics, data, stills, photographs and moving images. Such intellectual property rights shall include any registered and unregistered intellectual property rights, rights of any type or nature including trademarks and community marks. You further agree that you will not infringe our copyright or copyright of a third party by any method or manner now known or as may exist in the future.

  2. You may use, store, print and download information contained in pages from this website for your own personal use to enable you to create a 'wish list' of products from the products range.

  3. You may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without written consent from us.

3) Use of the website

  1. You shall not use the website in any way that will damage it or interrupt its provision. You shall not use the website to transmit or post any computer viruses.

  2. We make every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any website accessible through it will not cause damage to your computer. It is your responsibility to provide adequate protection for your equipment which you use to access this website. We will not be liable to you or anyone else for any loss or damage which may be caused to any equipment arising as a result of your use of this website.

  3. We will try to make sure that the website is always available. However, this will not always be possible, and we will not be liable if the website is unavailable for any reason.

4) Prices

Prices quoted on the website are stated in UK Sterling, and are inclusive of VAT at the current standard rate. The following terms used on the website shall have the following meanings:

the current selling price in the "sale" section of the website

"Our Price"
the current selling price on the website

the manufacturer's recommended retail price

this represents the amount of money you will save buying the product from us compared to the manufacturer's RRP. On sale items however, "save" indicates the amount of money you will save between"was" and "now".

the price that the product has been sold at in some/all of our retail outlets for a minimum of 28 days in the previous six months

5) Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.


  1. Our Contract

    Certain steps must be followed for a contract to be formed, as described below

    After you have placed an order:

    • We will send you, as soon as possible, an email to acknowledge your order. It will confirm which goods you have ordered. This email is not an order acceptance from us.

    • When we dispatch your goods from our distribution centre, we will send you a confirmation e-mail. This means we formally accept the order, and are obliged to complete the contract.

    Please note: that while we guarantee to send you a notification of every valid order we receive from you, you will understand that we cannot equally guarantee that the notification we send will be received by you, nor that, if it is received by you, it will be legible and uncorrupted.


    We do not have to accept your order, and for example, we will not accept your order if:

    • We do not have the goods in stock

    • Your payment is not authorised

    • There is an error on our website regarding the price or other details of the goods

    We reserve the right to refuse any order.

  2. Pricing and availability

    Whilst we try to ensure that all details, descriptions and prices which appear on our website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.


    All prices throughout the website are quoted in Pounds Sterling are inclusive of VAT. Packaging and delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the "Total Cost".

  3. Payment

    Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

    However on occasions we may debit your payment card before a binding contract has been concluded. Such action will under no circumstances constitute acceptance of your offer on our part and, in the event that, we ultimately reject your order, a refund will be made to your payment card.

6) Extent of Liability

  1. We are providing this site on an 'as is' basis and make no representation or warranty of any kind with respect to this site or its contents including information posted by third parties and disclaim all such representations and warranties. In addition, we make no representations or warranties about the accuracy, completeness or suitability for any purpose of the information and related graphics published in this site.

  2. The selling price, recommended retail price, availability and specification of the goods as stated on the website are subject to change without notice.

  3. All photographs and descriptions appearing on the website are for illustration purposes only. We do not guarantee that colours in our images will be rendered correctly on different computer monitors. The product dimensions supplied are intended to give an approximate indication of the size of individual products.

  4. The information contained in this site may contain technical inaccuracies or typographical errors. Our liability howsoever it arises for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

  5. Neither we nor any of our directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this website. This is a comprehensive limitation of liability that applies to all damages or any kind, including (without limitation) compensatory, direct, indirect or consequential damage, loss of data, income or profit, loss of or damage to property and claims of third parties.

  6. Notwithstanding clause 3.4, none of the exclusions and limitations in such clause are intended to limit any rights you may have as a consumer or other statutory rights which may not be excluded in any way to exclude or limit our liability to you for death or personal injury resulting from our negligence or that of our employees or agents.

7) Linking to this website

  1. The website may contain links to other websites which may interest you these external websites are not under our control and we do not accept any liability in relation to your use of such websites. We provide these links because we think they might be of interest to you, but we do not monitor or endorse these other websites.

  2. Any links to this website must be directed to its homepage and our prior written approval must be obtained before any links are established to this site.

8) Termination of the Website or Services

We reserve the right to terminate the website or remove any of the services on it with immediate effect at any time and without notice to you, for example if:

  • there is a change in the law that limits our ability to provide the website; or

  • an event beyond our control stops us providing the website (eg: technical difficulties)

9) Changes to Terms and Conditions

We reserve the right to change this website and its content (including these terms and conditions) from time to time and without notice to you. It is your responsibility to ensure that you refer to these terms and conditions on accessing the website and to ensure that you comply with any changes. Your continued use of this website after any such changes constitutes acceptance, if you do not wish to be governed by the revised content, please stop using the website.

10) Governing Law and Jurisdiction

  1. These terms and conditions of use are governed by English law and you and we agree to the exclusive jurisdiction of the High Court of England and Wales if there is any dispute between us. If you access the website from locations outside of England and Wales you are responsible for complying with any laws applicable to that territory.

  2. If any part of these terms and conditions of use is found to be invalid by law, the rest of them shall remain valid and enforceable.

11) Company Information

Registered Office: Warren James (Jewellers) Limited, 7 Merseyway, Stockport, SK1 1PN

Registered in England and Wales number: 1432090

VAT number: 696372683

Facebook Prize Draw Terms & Conditions

Facebook Share the WJ Value & Win £2000 (#Shareit)

No purchase necessary to enter the draw. One entry per person. Entrants must be aged 18 or over. Prize draw open to UK residents only. Prize draw ends at 23:59pm on the 21st November 2016.

Participants must have a valid and active Facebook account. To enter, participants must share the Prize draw post which is labelled ‘Share the WJ Value & Win £2000’ and leave the comment ‘#shareit’ on the post.

Participants may only enter this Prize draw once on Facebook. If a participant enters multiple times, then only one entry will be counted.

There will be 1 winner and the prize is a £2000 cheque payable to the winner. Jewellery displayed in the Prize draw post is not included. The winner must collect their prize in person at their nearest Warren James shop and proof of identification must be shared with the promoter.  

The promoter is: Warren James (Jewellers) Ltd (company no. 1432090) whose registered office is Warren James (Jewellers) Limited, 7 Merseyway, Stockport, SK1 1PN.

Employees of Warren James (Jewellers) Ltd or their family members or anyone else connected in any way with the Prize draw or helping to set up the Prize draw shall not be permitted to enter.

There is no entry fee and no purchase necessary to enter this Prize draw.

Closing date for entry will be 21/11/2016 at 23:59pm. After this date, no further entries to the Prize draw will be permitted.

The Winner will be drawn at random from all valid entries verified by the promoter.

The promoter reserves the right to withhold a prize due to incorrect or false information being provided.

The winner will be announced via Facebook and the promoter will request for the winner to contact winner@warren-james.co.uk to claim their prize. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

The winner must provide photographic proof of identification. Failing this, the promoter holds the right to withhold the prize until a new winner is announced.

The promoter’s decision in respect of all matters to do with the Prize draw will be final and no correspondence will be entered into.

The winner agrees to the use of his/her name and image in any publicity material. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

The promoter reserves the right to cancel or amend the Prize draw and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the Prize draw will be notified to entrants as soon as possible by the promoter.

By entering this Prize draw, an entrant is indicating his/her agreement to be bound by these terms and conditions.

This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook. You are providing your information to the promoter and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at http:// www.warrenjames.co.uk/privacy-policy.